Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the BMHS Care Display platform (“the Platform”) operated by Blue Marble Health Services (“BMHS”, “we”, “us” or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Platform.

2. Definitions

• “Platform” means the BMHS Care Display application, including all kiosk interfaces, worker portal, admin tools, stakeholder portal and PBSP specialist portal.
• “User” means any individual who accesses the Platform, including support workers, administrators, managers, executives, stakeholders and PBSP specialists.
• “Participant” means an NDIS participant or client whose information is recorded on the Platform.
• “Content” means all data, forms, shift notes, records, communications and files submitted or uploaded through the Platform.

3. Eligibility and Accounts

Access to the Platform is restricted to authorised users. Workers gain access through invitation and must verify their identity via OTP or credentials. You must provide accurate information when creating your account and keep your login credentials confidential. You are responsible for all activity that occurs under your account. Unauthorised access, sharing of credentials or impersonation is strictly prohibited.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Access, view or disclose participant records beyond your authorised role or house assignments.
• Submit false, misleading or inaccurate information in shift notes, forms or incident reports.
• Upload content that infringes the intellectual property or privacy rights of others.
• Attempt to disrupt, overload or compromise the security or functionality of the Platform.
• Use the Platform to send unsolicited communications, spam or malicious content.
• Record or distribute medication, health or personal information outside of the Platform without authorisation.

5. Participant Care and Clinical Responsibility

The Platform is a tool to support the delivery of care but does not replace professional clinical judgement. Users providing care must comply with all relevant clinical standards, NDIS practice standards and BMHS policies. Medication administration, incident reporting and other care activities must be performed by appropriately qualified and authorised personnel. BMHS is not liable for clinical decisions made by users in the course of providing care.

6. Content and Accuracy

You are responsible for the accuracy of the Content you submit. BMHS does not independently verify all Content submitted through the Platform. You retain ownership of the Content you create, but grant BMHS a licence to use, store and process it for the purpose of operating the Platform, generating reports and complying with legal obligations.

7. Intellectual Property

The Platform, including its design, software, branding and features, is owned by BMHS and protected by intellectual property laws. You may not copy, modify, distribute or reverse engineer the Platform without our prior written consent.

8. Third-Party Services

The Platform integrates with third-party services including Brevity, Google Workspace, SMS providers, video calling services and mapping tools. Your use of these services may be subject to their own terms and privacy policies. BMHS is not responsible for the practices of third-party services.

9. Disclaimers

The Platform is provided “as is” and “as available”. To the extent permitted by law, BMHS disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that any information will be accurate or reliable.

10. Limitation of Liability

To the maximum extent permitted by law, BMHS shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, arising from your use of or inability to use the Platform. Our total liability for any claim arising from these Terms is limited to the extent permitted by applicable law.

11. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause or notice, including for violations of these Terms. Upon termination, your right to use the Platform ceases immediately. Records you have created may be retained in accordance with our data retention obligations.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts of Queensland, Australia.

13. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be available on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us: